Manufacturing defect
Return or exchange is available within 30 days only for a manufacturing defect, after inspection under the warranty process.
Clear rights and a safe shopping experience
Returns and exchanges policy
Find the cases, periods and documents required for returns and exchanges.
Without a defect
Returns are available within 14 days provided the product is unused, unopened, and in its original condition.
Packaging and accessories
The product must be returned with its original packaging, all accessories, documents, and included gifts.
Refunds
Refunds are issued through the same payment method, subject to the payment provider timeframes and procedures.
Opened or used products may not be eligible for return, or deductions may apply based on their condition after inspection.